单选题

我们各级管理层经常容易出现“(),()”现象,关注要求,忽视必要的支持,影响了标准的落地和稳定。

A重修轻管,重更换轻维护

B重行为管控,轻岗位支持

C重修轻管,重设备轻人才

D重行为管控,轻管理支持

正确答案

来源:www.examk.com

答案解析

服务过程中,各级管理层比较容易出现“重行为管控,轻岗位支持”的现象,关注要 求,忽视必要的支持,影响了标准的落地和稳定。
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